We take the utmost care to ensure that our products are delivered on time. However, please allow extra time for your order to be processed during the holiday and sale seasons.All orders are handled and shipped out from our international warehouse. Once you place your order, please allow 3-5 business days for processing. After that, it may take 12-20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location). We typically send out tracking numbers to your email 3 to 5 days after it is shipped.

Please note that we do not process or ship orders on weekends.

You may be charged import taxes, duties, and related customs fees at the time of delivery by your local customs office. Martina’s Travel Shop is not liable to pay for these charges and it must be borne by the customer.We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

Martina’s Travel Shop is committed to ensuring full customer satisfaction. If you are not completely happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order.